Refund Policy
If for any reason you are not completely satisfied with your purchase, we gladly accept your return request within 14 days of purchase but also we provide cancellation of the order if the customer's request within one hour of purchase
The customers have to contact us within the first 14 days of purchase and have to declare the reason for the return
The products have to be unused and in the original condition for returns
The customers are responsible to pay the shipping fees for returns.
The products have to be sent in original package
Additional payments and taxes in the country customs belong to the customer
Returns are not accepted on personalized items
When we receive a returned product in declared conditions, we make a full refund on the same day.
The funds are being credited to your original payment method.
The refunding process with Paypal is credited in 1 business day.
The refunding process with the credit card is credited in between 3-10 business days.
We do not accept exchanges. If the customer completely wants to exchange, customers can request a refund and make another purchase when the process is completed.
Due to additional quarantine measures, we can apply extra days for the returning process. The customers have to inform us.
You must also put it in the package on the invoice or proof of purchase.
Ring sizing is a very common issue for us. When you return the ring for resizing, please keep us informed of your new size in 14 days.The customers are responsible to pay the shipping fees for returns.
You can always contact us for any return questions at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Returns are not accepted on personalized items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return address information:
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First Name: Servet AKGUL
Phone: +90 5060923462
Mail: [email protected]
Street name: Şerefefendi Cad. Adem Yavuz Sok. Building Name: Hasoglu Carsisi
Floor: 2 Number: 23
34110 Cagaloglu - Fatih
ISTANBUL / TURKEY
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Please declare the product price under 10 dollars while returning the product will speed up the process. Otherwise the product will be left over for 1 week for customs clearance.
When the product is shipped, remember to share the tracking number with us.
Sesiba Design LLC
85 Cold Spring Drive
Vernon, CT 06066
